Reviews

This is only for the sales phase as I have not had asystem replaced yet.

My 87 year old mom’s 23 year old AC went out on a 95 degree day. I called RS Andrews at 7 AM. Repairman was onsite by lunchtime. The system was beyond repair. Sales rep was onsite before 5 PM. New Lenox system purchased by 6 PM. Installers and electrician onsite the next morning and project complete before 1 PM. Just WOW! Thanks RS Andrews.

First time using RS Andrews and Pau Sum was absolutely wonderful! He was extremely informative, sent pictures and videos of his work, and tested everything before leaving to make sure it was working properly with no leaks. I will be using them much more in the future!

David Stitt and his team did a great job today figuring out what was going on in our home with some complicated plumbing issues. Many other plumbers could not figure it out. Very knowledgeable and friendly. Thanks!

Upon coming home from a short trip on a Sunday we discovered that our AC was down. RS Andrews was able to send out a technician by mid-day Monday (during a heat wave). Anthony French was able to troubleshoot the problem and make the repair onsite. He was very pleasant, efficient & professional, and answered my many questions. He took the necessary time to help me understand the repair proposed and costs involved. Excellent job!

RS Andrews keeps my home systems working...waking up and finding a large pool of water on your kitchen floor can be frustrating! However, I called RS Andrews and they had an opening at that time...James Mays arrived 45 mins later replaced a faulty faucet and within the hour everything was back up and running smoothly! Thank you RSAndrews/Mr. Mays!

Excellent service from technician Waqas. Punctual, courteous, knowledgeable, patient and thorough. Everything you’d want! Completely satisfied! Plumber Zeke has been here twice. A third and possibly fourth visit are expected. First was an emergency response to a leak- he determined that the issue was HVAC rather than plumbing. For today’s visit he removed the water heater-necessary so that the HVAC installation team can put in a new system tomorrow. As before he was friendly, knowledgeable, efficient and effective. He made it look easy. Having assisted with this unit’s installation I’m fully aware that it’s far, far from easy. I expect that the subsequent new water heater installation will be of equally high caliber.

Excellent service from technician Waqas. Punctual, courteous, knowledgeable, patient and thorough. Everything you’d want! Completely satisfied!

Great experience having the HVAC unit replaced in my condo. Max was very professional, from start to finish he kept me informed about each step, tested the unit thoroughly, and did a great job. Amber from sales was great as well, explaining the options and making the process super easy and efficient. Highly recommend.

Jonathan presented himself professionally and demonstrated superior knowledge when troubleshooting my HVAC system. He was able to diagnose blow handler and thermostat issues in record time. I highly recommend Jonathan and R.S. Andrews!

I contacted RD Andrews to inquire about getting the attic above my garage insulated. Terry Taylor was assigned and he come to my place and gave me a very thorough opinion of the need and what I might consider. By the time he was ready to leave, I had decided that I would definitely move forward with the work as we discussed. I was pleasantly surprised to learn that the work could be done the following day and that Terry would be the installer. As promised, the next day Terry and his associate arrived when promised and within 2.5 hours, the work and all associated cleanup was complete. He provided me with photos of the "before and after". Terrific work! I am very happy with all that was done. You can bet that future need will be offered to RS Andrews. The photos are before and after.

I would highly recommend RS Andrews. I've used them in the past, but it had been a while. I needed a quote for something, and Loren Palmer came out and did a fantastic job. He was on time, early even, polite, professional, he came in and looked at what we needed done, and gave a quote on the spot, which was very competitive. They had great communication, highly recommend.

Ivan came out this afternoon and took care of our AC unit. This is our second time having Ivan in our home. He is very knowledgeable, personable and professional. Thanks RS Andrew!

I had the pleasure of working with Jonathan Balom from RS Andrews when I encountered an issue with my air conditioner. From the moment he arrived, Jonathan demonstrated the utmost professionalism—he was punctual, polite, and incredibly efficient in diagnosing the problem. While the final recommendation was to replace my unit—an unexpected and potentially overwhelming outcome—Jonathan handled the situation with compassion and care. He gave me a moment to process the news and then took the time to thoroughly walk me through all of my options. What impressed me most was how clearly and simply he explained everything. He avoided technical jargon and made sure I understood why a replacement was the best course of action. Jonathan’s expertise, patience, and respectful demeanor made a difficult situation much easier to manage. I’m truly grateful for his help and highly recommend both him and RS Andrews to anyone in need of HVAC services.

Kwame Kilgore was a wonderful technician. He was pleasant, polite and kept us well informed about the work he was doing clearly and often. Earlier this year we had RS Andrews install a new water heater and after Kwame came to our home this time for the air conditioning repair we knew then using RS Andrews was the right choice for us. We will be your customer for as long as we own our home. 5 STARS!

Trevon arrived in a timely manner. He went straight to work and identified the problem. He showed me what needed to be fixed and took care of the problem. I will definitely use them again.

Had a couple of small punch list items from a Home Inspection we needed to complete before Closing. Contacted R S Andrews on phone and their Call Center (Alison) was so helpful. Set an appointment for the next morning Received a super nice call (Ashley), first thing, to check all was still okay for the Electrician to come. Electrician arrived on time (Travon Jackson). He was extremely professional and friendly. Provided a quote for all work, and as it was acceptable, he did the work right away. In and out in 30 mins. A great experience and one I would recommend to people looking for fast, efficient, professional service for any electrical job. Travon had a ceiling fan replacement and a bathroom fan to fit later that day to give an idea of the breadth of jobs they are able to accommodate.

I have always trusted RS Andrews. Their technicians have always been good to us.

I had somewhat of an emergency with a leaking garbage disposal at 10:00 pm on a Sunday night, I knew I had to have a plumber first thing Monday morning. So, I got on the computer trying to find someone. I called R.S. Andrews and was able to talk with their emergency night person. We decided that I could wait until Monday morning, and she would have some call me first thing. I was very happy at how fast they were able to send someone. Brennan Pilson arrived at about noon Monday. He was able to replace the disposal in about an hour. He was very courteous and respectful. I am very pleased with his work.

NO OTHER COMPANY CAN COMPARE TO RS ANDREWS Mohammed, Aiden and Travon were Exceptional! They knew the meaning of Teamwork! Travon used his electrical expertise, while Muhammad and Aiden excelled as Master Plummers. “Stellar Service” from the beginning to completion! Thank you! I will definitely refer you to everyone!

Eric Sanchez did a fantastic job replacing my old hot water heater! From start to finish, very knowledgeble & professional. Answered all questions I had taking time to explain!

The team came in and did amazing work! I was impressed with the effort given by the whole crew including Marshall, Terry and Patrick! They were friendly, positive and suuuper informative! I would recommend them to anyone!

So happy I got chance to work with Amber. She outlined the choices I had and told me on the spot what the potential costs and financing choices were available for replacing the HVAC unit in our new home. I walked away with a whole new outlook on my system and she made selecting the right one easy-breezy.

I am very pleased with the service I received from R.S. Andrews. This was my first time using this company and it will not be the last. Ivan was great! He explained everything that he was doing as he worked on my air conditioner and he answered all questions.

Brian Turner from RS Andrews did a great job diagnosing the plumbing leak and then fixing it with precision and attention to detail. I would welcome him again for future plumbing needs.

Efficient, knowledgeable, and personable. Determined the problem and was finished in about an hour. Highly recommend RS Andrews for HVAC issues.

Yonas Chimbanda is very easy to work with, and very thorough . He was able to quickly assess the problem with my air conditioner. He quoted me the repair price and patiently answered all my questions. Yonah is a pleasure to work with.

Very professional and knowledgeable. I would say Daniel is a great rep for his company.

David took a a lot of time troubleshooting a problem I am having with something apparently going bad in my security/smoke alarm system. He was very thorough and explained what my options are. I was quite impressed.

Kyle was friendly, helpful and informative. Excellent overall service.

Great job! Very efficient & professional! Jonte explained my issues in detail and answered all my questions.

James was very professional and efficient. He explained what needed to be done.

James went above and beyond our expectations especially with the broiling heat outside. We were treated to excellent service and a gentlemanly helper. We can't wait to see our results!

Didn't try to upsell or lie. Felt I got an honest answer. Will definitely call them again for my AC needs. Nick for upfront and professional

Alberto III was great.

The technician arrived early. He was professional, very thorough and took the time to show and explain to me my air conditioner’s problem.

Keenan did a great job he was courteous , on time and even try to make friends with the cat. He made sure I understood exactly what needed to be done.

Terrell Thomas from RC Andrew’s provided 5 star service. Routine AC maintenance, he explained exactly what the service included.

Kris did an excellent job of inspecting our furnace describing what needed to be done what didn't need to be done. Overhaul we were very pleased with his knowledge of our system.

Chris. Came and he was awesome professional very informative. Helped Me to understand what and why things went the way they did. I would recommend him to anybody. Thank you so much chris!

They are always fast and caring! There employees and techs have all been outstanding!! Highly recommend!!

Excellent service.

Great service and I would highly recommend.

Great service today. Charlie was terrific.

Max was so helpful through our whole experience! He provided amazing customer service, answered all of questions, and prioritized getting the job done quickly. Thank you!

Terry and Marshall from RS Andrews did a fantastic job adding insulation in our attic. They protected the areas that would be rubbed by the hose, cleaned up afterwards, and were extremely polite. We are very pleased and impressed!

Calvin did a great job with servicing my HVAC unit. He advised me of issues and made practical recommendations.

June 25, 2025 This morning, WILL MACON, of RS Andrews did a great job inspecting and assessing the current status of my furnace and AC. Very impressed with RS Andrews. July 2, 2024 This morning, MICHAEL POWELL, of RS Andrews, did a thorough inspection of my home's AC system. He arrived on time and quickly began his work. Professional. Personable. Respectful. Most importantly, knowledgeable. Thank you, Michael Powell. Thank you, RS Andrews. ~Jane OUTSTANDING SERVICE WITH RS ANDREWS. (11/15/21) Sean Buie, the technician, arrived on time and was the consummate professional. He was efficient, polite, knowledgeable and pleasant. Sean answered all of my questions about the different vents in my home as well as re-explaining the thermostat to me. Thank you, Sean. And thank you, RSA. Best, Jane Shalhoub MARCH 16,2022 Brian Blevins is a good man AND a good electrician. He arrived this afternoon 3-16-22, ready to work! He examined each project, explained each of the procedures and answered every question. Thanks again, RS Andrews, for hiring outstanding technicians. Best, Jane Shalhoub March 23, 2022 ALFRED ELLIS is a consummate professional. He was thorough in his examination of the AC and furnace this afternoon. Alfred noticed that one feature of the AC needed to be replaced it and explained what that would entail. He answered all of my questions. I have been an R. S. Andrews customer for many years and highly recommend them. Thank you, ALFRED ELLIS for a job well done! September 20, 2022 MAURIQUEO BRASSELL arrived on time and went right to work examining the furnace, checking all the gauges, replacing the air filter, and answering all of my questions. He was very personable, polite, professional and pleasant. Thank you, RS Andrews . . . and thank YOU, Mauriqueo Brassell for a job well done! November 30, 2024 XAVAIR HARRIS did a good job replacing a VERY antiquated thermostat. He was very thorough in his examination of the furnace and the thermostat . . . and could see almost immediately that the old one needed to be upgraded. Fortunately I had purchased a new digital thermostat a while ago for this "just in case" situation . . . and XAVAIR got right to work. This old house is toasty warm now just in time for falling temps outside! Thank you, RS Andrews. Thank you, Xavair. April 2, 2025 Jonte Berry arrived on time and went straight to work checking the AC. He answered all questions and recommended ways to save on soiling the house. He was very polite, professional and personable. Thank you, Jonte.

Calvin Russell is the very best. He is courteous, efficient, thorough, an excellent communicator and most professional in every manner. Thank you Calvin !! Yonas was outstanding in every manner. On time, thorough, efficient and communicates exceedingly well regarding the service required, as well as future recommendations. Thank you Yonas !! Mr. Burke Will Macon did an outstanding job today in explaining the need for a new, more efficient HVAC System. He is most professional in every manner. Thank you Will.

Technician Williams did a thorough job trying to detect the problems we were having with our AC units. The problems were resolved before he left the premises.

Daniel is hands down the best plumber I have ever worked with. Professional, honest, and knows his stuff! I really done do reviews or recommend folks much, however I fell like I had to in this case. Great guy and I highly recommend him.

Prompt, precise and timely in every way. Very pleased.

I had an excellent experience with the technician from RS Andrews today. He was very professional and thorough as he serviced my air conditioner. He took the time to explain everything that needed to be done. The completed the repairs in a timely manner.

Prompt, efficient, courteous, informative of options, respectful of property.

I was pleasantly pleased with Mr Calvin’s performance in evaluating our situation of a chemical smell from the garage. Turns out that it was a gas leak from a pressure washer sitting in the garage and some fumes were able to get in the ventilation system. I cleaned the area and Mr. Calvin checked the air vents and checked the system for leaks of carbon monoxide as well as Freon leaks from the unit in the garage. After a thorough inspection and peace of mind I look forward to discussing options of upgrading our system with R S Andrews.

Good professional technician. Mr. Powell was very professional, patient and informative about my system.

David Rosati did a great job for us today! We will request him again. Wilmon Rushing

Harold replaced my very old electrical box. He did the job faster than we thought which was great since there was no electricity on for the hours he changed the box out and today the temperature was close to 100 degrees, so I greatly appreciated him getting it done in a timely manner. He was a very respectful person and went above & beyond. You can't go wrong with Harold, thanks for a great job!

I had some concerns at first and was very frustrated, but Micheal did everything in his power to get the proper diagnosis for my A/C unit. I am pleased with his accountability and assertiveness to get the job done.

As usual, RS Andrews’ 6-month service inspection service was thorough and speedy and very courteously done, despite my very barky dog.

Fast, efficient, courteous, and helpful. Very knowledgeable and informative. I always use R.S.Andrews.

Very nice great attitude

Jerald, electrician, and Brian, plumber and his helper, did a great job. Very professional and courteous. Jerald even had to come back to check an outlet. Thank you for sending efficient personnel to service our needs. We will be calling for HVAC services also.

Ms Amber was very helpful and knowledgeable

Technicians arrived promptly, were friendly and polite. They gave my very long dryer vent a thorough cleaning and left everything tidier than they found it.

Both DAVID & LUKE DID A GREAT WONDERFUL JOB. I'LL GIVE THEM 100%

Harold was very knowledgeable and professional!!!

I have been very happy with the service I have received. The technician was very professional.

Good.

Done a great job. Was on time and I was very impressed with his work I would definitely recommend to anyone looking for a/c work.

Great job. Professional, detailed and provided advice that was objective.

Max did an excellent job on my electrical issues. He was informative and pleasant. Solved my problems in short order! Thomas did a great job! He arrived shortly after my call and resolved the problem promptly. Ezequiel solved my problem right away but then checked other possibilities as well that could have contributed to my leak. He also explained everything very clearly. Thanks for an excellent job.

Very professional, informative.

Mohamed Boussfel was very professional and timely. Explained everything to me in detail and fixed the problem even though R.S. Andrews was not responsible for the issues with venting.

I’ve been using RS Andrews since I bought my home 20 years ago. They have always been professional and very skilled.

Luis did an excellent job, very professional and knowledgeable.

Great gentleman, speaks intelligently, knowledgeable. Fixed issue quickly. Hire more like him, sincerely

Great service and results.

Great job…very friendly….professional …courtesy. Thank you for your service.

Mohammed was on time and very courteous and professional. He explained everything and also advised of some services that may be of importance to me. Awesome job.

Robert did a great job installing a new undercounter water filter in our kitchen. He was very professional, had good communication, and was very efficient. Great customer service.

Drew, Awesome every time! Professional, accurate, diligent! Everything you could ask for in a company! He’s what you want in an employee!

Very thorough and great service

He change the plastic line upstairs to the refrigerator but it was still leaking downstairs so he fixed it Thank You

Blake arrived timely very knowledgeable about the equipment and system . Provided me with items that need replacing alone with the price range. Once my funds are available I will call RS Andrews to schedule an appointment for service. Thank you Blake it was a pleasure meeting you. 😊

Harold came out to discuss the installation of a standby generator. He was very personable and knowledgeable and was a pleasure to deal with. We need more Harold’s in this world!

Jonathon did a great job. Please let him know he is greatly appreciated.

I would like to express my gratitude for Daniel's extensive knowledge and professionalism. I am confident that my issue will be addressed effectively and within a reasonable timeframe.

Calvin was very thorough, knowledgeable and listened to all my questions and concerns.

This time, the tech was Nick who always is very professional and does a good job.

Nick was very professional and personable and did a fine job.

Very professional! Communicated each step. And the install was very clean and professional. I would definitely use them again

The two techs that replaced my furnace were very efficient and completed the work very timely. Highly recommend RS Andrews

Came immediately. Resolved problem in a matter of minutes

Work completed successfully

Timely and professional and polite service.

Jaime was very personable and professional. He answered all of my questions and was thorough in his responses.

Thanks Calvin for the thorough maintenance.

James was knowledgeable, efficient, and friendly. Thank you for your expertise!

Anthony was on time and went right to work. He documented everything for me and was on his way when the job was complete. Thanks Anthony.

Lang did a great job on my AC..

Will did a great job! He arrived early, was knowledgeable, professional , and very courteous. He provided me with some training on the device that wasn't covered in the manual.

Great company fast response and Mr. Kilgore was a great technician!! There will be my go to company for any work. I need to have done.

Was so helpful and kind .know his job. Will love to work with him again . If I have the need . Thank you.

James Roche, plumber with RS Andrews, did an outstanding job repairing the plumbing problems I was experiencing in my home. He was extremely knowledgeable and professional. He was on-time, explained everything to be done and kept me informed with the process of the repairs. He made sure that each of the repairs was done perfectly (eight total) and cleaned up each area when finishing the work. I would give RS Andrews and James Roche 100 stars if I could.

Needed plumbing work done right away! RS Andrews delivered! Great customer service! Got my problem resolved within hours from when I called. My service plumber, Paul was great and professional! I highly recommend them!

Lang did a great job on my AC.

Mr. Raymond was very professional and patient. He kindly answered all our questions. I would recommend using RS Andrews' services, and I hope you get Mr. Raymond